Returns and refunds
Due to the Covid-19 epidemic, return delay is now extended to one month after receiving your order. Some restrictions may apply. Check out our return policy below.
Conditions of returns
The return costs are always at your charge unless we make a mistake, in which case we will exceptionally cover the cost of return. Please note that customs fees and taxes will also be at your expense.
Return costs in case of default are advanced by the buyer and refunded after the fact if the defect is confirmed.
- The products must not have been worn or even tried outside, we reserve the right to refuse a return depending on the condition of the product.
- Shoes box, packaging and labels must also be returned in their original condition.
- In case of receipt of worn, damaged or modified products, we will not be able to exchange or refund.
- The choice of the carrier and the related risks are the responsibility of the buyer. SHINZO Paris declines all liability in the event of loss or damage to a package during transport.
How to apply a return?
You have one month to activate the return procedure and claim a full refund of your product excluding shipping costs. If your return is due to an error from our services, please contact our customer service.
- For quick processing and optimal tracking of your return request, we recommend you to use the online interface of "Returns" in your customer account (My account / Return).
- If you do not have a customer account, fill out the return form attached to your order.
- Resend clean, unused, unworn items with their labels in their original packaging.
- Please write your order number directly on your package.
- Send us the products with the form to the following address:
12, rue de la Charonnerie
93200 St Denis
We will come back to you as soon as we will recieve the request and we will validate (or not) the return process. You will be informed of the different steps of your request by email and in your customer account, we will contact you if we need to.
If you have not received a form, you can download it on the link below:
Refunds and credit slips
- Refunds will be made to the account with which you issued your payment (Paypal or bank account), in times of high demand the refund procedure can take up to 14 days.
- If you want to keep the amount for a future purchase, thank you to specify it on the return form, a credit valid for one year on our site will be issued.
- Please note that no in-store refunds will be made.